The IEG promise is total customer satisfactions. We ensure and exceed expectations we've made as commitment to a formal Service/Quality Initiative. Total company involvement in the Service/Quality Initiative allows IEG to continuously improve customer satisfaction and, by using a data focus, to deliver services on time with almost zero defects. IEG employees are focused on continuous improvement to deliver better services. We work diligently toward improving work processes to increase efficiency and productivity, reduce costs and eliminate downtime. In addition, we develop service-level agreements (SLAs) that enable us to track measure and improve our performance. When you partner with IEG, we want you to be completely satisfied. By continuously striving to improve, IEG will raise your expectations of the benefits you expect to receive from a service provider.